Practitioners tell us what Quality and Continuous Improvement mean to them.

‘Something we should all be concerned with – not what somebody else is doing to us’

What the panel thinks. Quality is:

• about what we do
• about outcomes
• about practice and doing it right
• making a difference
• about sharing and innovation
• about being clear and having support
• about not being complacent

Continuous improvement is:

• about the process – quality is the outcome
• about gathering evidence and learning the lessons
• about doing things better
• about reflecting and sharing with colleagues
• about being needs-led, not resource-led