Leading CLD 2024
Management and Leadership National Occupational Standards 2021
PDFs of all Management and Leadership National Occupational Standards which were reviewed in 2021. To check for latest updates, visit the NOS Database.
Bid-for-contracts-to-supply-products-and-services-INSML048.pdf
Build-teams-and-allocate-work-to-team-members-INSML024.pdf
Carry-out-and-participate-in-quality-audits-INSML054.pdf
Coach-or-mentor-employees-INSML030.pdf
Deliver-products-and-services-to-customers-INSML051.pdf
Develop--maintain-and-evaluate-business-continuity-plans-and-arrangements-INSML011.pdf
Develop-a-customer-focused-organisation-INSML050.pdf
Develop-and-implement-marketing-plans-INSML046.pdf
Develop-and-maintain-your-professional-connections-INSML003.pdf
Develop-and-sustain-collaborative-relationships-with-departments-and-other-organisations--INSML032.pdf
Develop-and-sustain-working-relationships-with-colleagues-and-stakeholders-INSML031.pdf
Develop-knowledge-and-communicate-information-INSML042.pdf
Develop-operational-plans-and-manage-risks-INSML010.pdf
Develop-your-knowledge--skills-and-competence-to-meet-the-requirements-of-your-work-INSML002.pdf
Develop-your-organisation’s-values-and-culture-INSML009.pdf
Develop-your-organisation’s-vision--strategies-and-business-plans-INSML007.pdf
Ensure-compliance-with-legal--regulatory--ethical-and-social-requirements-INSML013.pdf
Evaluate-your-organisation’s-operating-environment-INSML006.pdf
Follow-your-organisation’s-disciplinary-and-grievance-procedures-INSML023.pdf
Identify-and-evaluate-opportunities-for-innovation-and-improvement-INSML015.pdf
Identify-and-justify-requirements-for-financial-resources-INSML035.pdf
Implement-and-evaluate-change-INSML017.pdf
Implement-and-evaluate-strategic-and-operational-business-plans-INSML043.pdf
Lead-meetings-to-achieve-objectives-INSML034.pdf
Lead-your-organisation-INSML004.pdf
Manage-and-quality-assure-work-in-your-team-INSML025.pdf
Manage-budgets-INSML037.pdf
Manage-business-processes-INSML044.pdf
Manage-conflicts-in-work-environment-INSML033.pdf
Manage-continuous-improvement-of-overall-performance-of-your-organisation-INSML018.pdf
Manage-Corporate-Social-Responsibility-(CSR)-INSML012.pdf
Manage-customer-service-INSML052.pdf
Manage-flexible-and-remote-working-arrangements--INSML027.pdf
Manage-information--knowledge-and-communication-systems-INSML041.pdf
Manage-physical-resources-INSML038.pdf
Manage-programmes-of-work-or-projects-INSML045.pdf
Manage-quality-assurance-systems-INSML053.pdf
Manage-redundancies-INSML022.pdf
Manage-team-communications-INSML026.pdf
Manage-the-environmental-and-social-impacts-of-your-work-INSML039.pdf
Manage-the-redeployment-of-employees-to-new-roles-INSML021.pdf
Manage-yourself-to-achieve-your-work-and-personal-objectives-INSML001.pdf
Optimise-the-use-of-technologies-INSML040.pdf
Outsource-business-processes-INSML058.pdf
Plan-and-monitor-the-work-of-sales-teams-INSML047.pdf
Plan-change-in-your-work-environment-INSML016.pdf
Plan-the-workforce-INSML019.pdf
Produce-and-procure-products-and-services-from-external-suppliers-INSML056.pdf
Promote-and-manage-staff-wellbeing-INSML028.pdf
Promote-equality-of-opportunity--diversity-and-inclusion-in-your-organisation-INSML008.pdf
Provide-healthy--safe-and-secure-working-environments-and-practices-INSML055.pdf
Provide-leadership-to-your-team-INSML005.pdf
Recruit--induct-and-retain-employees-into-their-roles-INSML020.pdf
Select-suppliers-through-a-tendering-process-INSML057.pdf
Sell-products-and-services-INSML049.pdf
Support-employees’-learning-and-development-INSML029.pdf