We have used Cognisoft in Aberdeenshire for a number of years. We made most progress with it a few years ago when one of our CLD team was seconded to do some work on it. Our colleague had computing skills and was able to do the work to get the programme to write reports - basically getting the system to give us the information we wanted from it. Unfortunately, he is no longer working for us but is now doing the same job - on a larger scale - in another authority and we have lost that capacity to tailor the system to report on what we want from it. I have attached the current reports that we can run.
There is a Cognisoft Users Group which meets every now and then and I know he used to attend that.
I am happy to discuss our experiences with Cognisoft if anyone wants to contact me directly.
Kevin